Shipping News and Announcements

• Popular Articles

• Can you tell me about the different subscription pack options?

  We have four delightful sticker packs to choose with designs created by our sticker-loving design team! Our subscriptions are shipped monthly, meaning you receive new and exciting stickers delivered to your door each month. Each month's packs have a ...

• Can I pause or cancel my subscription? What are my options?

  Absolutely — you’re in control! Need a short break? Skip a month. Skip individual months, and your subscription will automatically resume the following month. Want a longer break? Pause your subscription. Pause your subscription, and it’ll stay on ...

• Can I switch or add packs if I have an ongoing subscription?

  Yes — you can absolutely make changes to your sticker subscription! Changes can be made to your subscription packs via your customer portal. Just make sure to make any changes before the 14th of the month to apply to the upcoming pack. If your ...

• When do subscription payments renew?

  Subscription renewals are charged automatically on the 15th of each month. This will be for the following month's stickers. For example, a renewal charged on January 15th creates an auto order for you to receive our February packs. We’ll email you a ...

• Can I reactivate or resume my subscription?

  Yes — you can reactivate your subscription anytime via your subscription portal! Simply press the Resume my subscription button. Just a heads up: when you resume your subscription, an order will be placed and you will be charged right away for the ...

• Recent Articles

• I gave an incorrect address on my order. What can I do?

  If you notice an issue with your delivery address, please get in contact with us as soon as possible as we may be able to update your shipping address before fulfilment. Once an order has been shipped, we will need to wait until the order has ...

• Can I collaborate with Moonbow as a designer or artist?

  Hi! Steph here ? I absolutely love discovering new creative voices. As a designer myself, I know how frustrating it is to be offered “exposure” instead of fair pay — and I fully believe in valuing your time, skills, and experience. That said, since ...

• I missed signing up for a month's pack. Can I still get the pack I missed?

  If you missed signing up in time unfortunately we can't send a missed pack. However we do make them available for purchase separately here while stocks last.

• When will I receive my order?

  For US orders: All orders are sent with tracking. To check your order status, please visit your customer account and navigate to orders page. For Australian orders: All shipments are sent untracked via Australia Post. Due to current delivery ...

• Are any of Moonbow’s stickers or stationery designs AI generated?

  Nope, they are not! At Moonbow, all of our designs are 100% human-made by our talented team of in-house designers and freelance artists. We use professional tools like Adobe Illustrator for flat design and Procreate for hand-drawn illustration. Every ...