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Do you pay duties for orders into Canada?
No we don't. Any orders where duty or taxes are required will need to be paid by the customer. Any orders refused by the customer may not get the full refund of the order as we subsides some postage.
I've ordered products and have been asked to pay import duties and taxes in my province.
Any orders where duty or taxes are required will need to be paid by the customer. Any orders refused by the customer may not get the full refund of the order as we subsides some postage.
If my order hasn't arrived yet what are the next steps?
US orders: All orders sent within the US are sent with tracking. When you place an order you will receive an email confirmation. In your confirmation email is a ‘View your order’ button. Clicking on this link will take you directly to your order on ...
What is the Subscription Portal and how can I access it?
Your Membership Hub (Subscription Portal) is where you can manage your recurring subscription details. You can access your Membership Hub here. From your Membership Hub, you can: Update your subscription details Change your subscription type (for ...
When will I receive my subscription pack?
Once your subscription order has been processed, we'll carefully pack your selection and prepare it for shipping. For US customers: Subscription packs are shipped from our US warehouse with tracking. You can check your order status anytime through ...