If I change my mind, or the stickers are "not for me" can I return my order?
Yes, we accept change of mind returns. There are just a few conditions to consider when returning your items:
- Items eligible for return are to have been purchased in the past 30 days.
- Items should be returned in their original condition.
- Tracking must be applied to any return packages and return postage costs are covered by the customer.
- Once our warehouse has received your return, we will issue a refund.
- Please note - for returns of 10 or more items, a 10% restocking fee will apply.
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Can I return a subscription pack?
Yes, we accept change of mind returns. There are just a few conditions to consider when returning your items: Items eligible for return are to have been purchased in the past 30 days. Items should be returned in their original condition. Tracking ...
My order has arrived however there are items damaged or missing. What are the next steps?
If this unfortunate incident occurs, please get in contact with us within 30 days of receiving the item. You must provide photos of the item to be eligible for a refund, replacement or credit note. Submissions without photos will not be considered ...
When will I receive my order?
For US orders: All orders are sent with tracking. To check your order status, please visit your customer account and navigate to orders page. For Australian orders: All shipments are sent untracked via Australia Post. Due to current delivery ...
Can I change the payment date for my renewal?
Subscriptions renew one month from the date you signed up. You can always change the date via your subscription portal. Your portal will show you your next renewal date. You can scroll down and adjust this by pressing Reschedule. Select the new date. ...
If my order hasn't arrived yet what are the next steps?
US orders: All orders sent within the US are sent with tracking. When you place an order you will receive an email confirmation. In your confirmation email is a ‘View your order’ button. Clicking on this link will take you directly to your order on ...