My order hasn't arrived. What should I do?

My order hasn't arrived. What should I do?

If your order hasn't arrived within the expected delivery timeframe, the first step is to check your order status and tracking information, if tracking was included with your shipping method.

US orders
US orders are sent with tracking. You can check your tracking information by logging into your customer account and viewing your orders.

Australian and international orders
If your order was sent without tracking, we're unable to check its progress while it is in transit. Please allow additional time for delivery, as postal services and international customs processing can sometimes cause delays.

If your order still hasn't arrived after the applicable delivery timeframe, please contact our support team and we'll be happy to help.

For Australian and international orders, we ask that you allow up to 30 business days for delivery before we take further steps to investigate the order.

Please include your order number when contacting us so we can look into your order as quickly as possible.

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