If your card payment is unsuccessful, we’ll send you an email letting you know your payment could not be processed.
We’ll automatically retry your payment over the following few days. If your payment is successful during this retry period, your subscription will continue as normal.
If payment is not successful after the retry attempts, your subscription order may be skipped for that month.
If you update your payment details after your order has been skipped, you can manually retry your payment by selecting select the retry payment option available in your Membership Hub. This will process your payment immediately.
If you need help updating your payment details, please contact us and we’ll be happy to assist.