Why does my bank statement lists a foreign transaction fee with my order?

Why does my bank statement lists a foreign transaction fee with my order?

Both Australian and US customers place orders through localized pricing. This means if you are shopping from the United States, your order will be displayed and processed in USD, so you won’t see foreign currency conversions at checkout.

However, please note:

  • Moonbow began in Australia and it now operates globally via Shopify. Our primary merchant account however is based in Australia

  • Some banks or credit card providers — including certain US-based institutions — may apply an international transaction fee because of this, even when your purchase is processed in USD.

  • This fee is determined solely by your bank or card provider.

We recommend checking with your bank for details regarding their international transaction policies if you have questions about potential fees.

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