Why does my statement show a foreign transaction fee for my order?

Why does my statement show a foreign transaction fee for my order?

Moonbow Creative Co. began in Australia and now ships worldwide.

While your order is processed through our localized Shopify stores and displayed in your local currency (for example, USD for customers in the United States), our primary merchant account is based in Australia.

Because of this, some banks or credit card providers may apply an international or foreign transaction fee, even when your order is processed in your local currency.

This fee is determined entirely by your bank or card provider, and unfortunately, we don't have control over whether it is applied.
If you have questions about the fee, we recommend contacting your bank or card provider for more information about their international transaction policies.
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