Sticker Subscription Support
I missed signing up for a month's pack. Can I still get the pack I missed?
If you missed signing up in time unfortunately we can't send a missed pack. However we do make them available for purchase separately here while stocks last.
When will I receive my subscription pack?
Subscriptions are posted around the 4th of every month. For US orders: All orders are sent with tracking. To check your order status, please visit your customer account and navigate to orders page. For Australian orders: All shipments are sent ...
What is the Subscription Portal and how can I access it?
If you have a recurring subscription (not a one off subscription order) you can access your subscription portal here. Updates and amendments that can be made on the portal include: Add new packs to your existing subscription. Alter your subscription ...
My card payment did not go though. Will payment be taken again?
If a card payment is rejected for any reason, an email will be sent to you letting you know the payment couldn’t be processed. You can edit your card details via your subscription portal. We will then automatically attempt payment again the next day ...
Can I change the payment date for my renewal?
Yes, you can — just head to your customer subscription portal to make changes. Click on the the Reschedule link and select the day you want. By default, subscriptions renew on the 15th of each month. This gives us enough time to prepare and pack your ...
If I order today, when will I receive my subscription pack?
We know first-time subscriptions can be a little confusing — so here’s a quick breakdown: Our subscriptions run on a monthly cycle and close on the last day of each month. Meaning if you order anytime in January for example, you will receive our ...
Can I reactivate or resume my subscription?
Yes — you can reactivate your subscription anytime via your subscription portal! Simply press the Resume my subscription button. Just a heads up: when you resume your subscription, an order will be placed and you will be charged right away for the ...
When do subscription payments renew?
Subscription renewals are charged automatically on the 15th of each month. This will be for the following month's stickers. For example, a renewal charged on January 15th creates an auto order for you to receive our February packs. We’ll email you a ...
Can I switch or add packs if I have an ongoing subscription?
Yes — you can absolutely make changes to your sticker subscription! Changes can be made to your subscription packs via your customer portal. Just make sure to make any changes before the 14th of the month to apply to the upcoming pack. If your ...
Can I pause or cancel my subscription? What are my options?
Absolutely — you’re in control! Need a short break? Skip a month. Skip individual months, and your subscription will automatically resume the following month. Want a longer break? Pause your subscription. Pause your subscription, and it’ll stay on ...
Can you tell me about the different subscription pack options?
We have four delightful sticker packs to choose with designs created by our sticker-loving design team! Our subscriptions are shipped monthly, meaning you receive new and exciting stickers delivered to your door each month. Each month's packs have a ...