General Subscription Support
Video: Adding 'Member Only' Specials to Your Subscription
Video: Changing Your Subscription Renewal Date
Video: Managing Your Subscription in Your Membership Hub
If I subscribe today, what pack will I get?
If you subscribe today, you'll receive our current month's collection. We release a brand-new collection on the 1st of every month, so your first shipment will always include the latest available designs at the time you subscribe.
Why does my statement show a foreign transaction fee for my order?
Moonbow Creative Co. began in Australia and now ships worldwide. While your order is processed through our localized Shopify stores and displayed in your local currency (for example, USD for customers in the United States), our primary merchant ...
Can I still get designs from previous collections?
Yes! Some designs from previous collections may still be available. With a My Curated Subscription, you’ll have access to a selection of designs from the current month’s releases, previous month’s releases, and seasonal favorites to choose from when ...
When will I receive my subscription pack?
Once your subscription order has been processed, we'll carefully pack your selection and prepare it for shipping. For US customers: Subscription packs are shipped from our US warehouse with tracking. You can check your order status anytime through ...
What is the Subscription Portal and how can I access it?
Your Membership Hub (Subscription Portal) is where you can manage your recurring subscription details. You can access your Membership Hub here. From your Membership Hub, you can: Update your subscription details Change your subscription type (for ...
My card payment did not go through. Will payment be taken again?
If your card payment is unsuccessful, we’ll send you an email letting you know your payment could not be processed. You can update your payment details anytime through your Membership Hub (Subscription Portal). We’ll automatically retry your payment ...
Can I change my subscription renewal date?
Yes! You can update your renewal date anytime through your Membership Hub (Subscription Portal). Your current renewal date will be displayed in your portal. To change it: Scroll down to your subscription details and select Reschedule. Choose your ...
Can I reactivate or resume my subscription?
Yes! You can reactivate your subscription anytime through your Membership Hub (Subscription Portal). Simply select "View details" on the subscription you wish to reactivate, then select "Reactivate" to restart your subscription. Please note: when you ...
When will my subscription renew?
Your subscription will renew monthly based on your current renewal date. You can view your next renewal date anytime in your Membership Hub (Subscription Portal). You’ll also receive a reminder email before your renewal date so you have time to make ...
Can I pause or cancel my subscription? What are my options?
Yes! You can manage your subscription anytime through your Membership Hub (Subscription Portal). Depending on what you need, you have a few options: Skip your upcoming subscription Need a little break? You can skip up to two consecutive subscription ...
What are the different subscription options?
We offer three sticker subscription options, depending on whether you’d like us to curate your pack or choose your own stickers. Curated by us Prefer a surprise each month? Our classic subscriptions are a set-and-forget option where we select a ...