General Subscription Support
Video: Tips for add extra 'Member Only' specials to your subscription
Video: Tips to edit or change your subscription order renewal date
Video: Learn how to manage your subscription in you personal portal
If I subscribe today, what pack will I get?
If you sign up today you'll get the current month's new arrivals.
Can you explain how the 'Curate Your Own Subscription' works?
Each
Why does my statement lists a foreign transaction fee with my order?
Both Australian and US customers place orders through localized pricing. This means if you are shopping from the United States, your order will be displayed and processed in USD, so you won’t see foreign currency conversions at checkout. However, ...
I missed signing up for last month's pack. Can I still get the pack I missed?
If you missed a past month's pack unfortunately we are unable to ship them. You will be able to buy them individual through the website.
When will I receive my subscription pack?
For US orders: Our subscription packs are shipped each Friday. Meaning your subscriptions will be shipped in the week of your payment renewal or payment. All orders are sent with tracking. To check your order status, please visit your customer ...
What is the Subscription Portal and how can I access it?
If you have a recurring subscription (not a one off subscription order) you can access Customer Subscription Portal here. Updates and amendments that can be made on the portal include: Add new packs to your existing subscription. Alter your ...
My card payment did not go though. Will payment be taken again?
If a card payment is rejected for any reason, an email will be sent to you letting you know the payment couldn’t be processed. You can edit your card details via your subscription portal. We will then automatically attempt payment again the next day ...
Can I change the payment date for my renewal?
Subscriptions renew one month from the date you signed up. You can always change the date via your subscription portal. Your portal will show you your next renewal date. You can scroll down and adjust this by pressing Reschedule. Select the new date. ...
If I order today, when will I receive my subscription pack?
All subscription orders are posted on demand and are shipped every Friday. They are no longer billed the month prior. The month you order is the month you’ll receive. For example, if you order today you'll get this month's pack. If you order any time ...
Can I reactivate or resume my subscription?
Yes — you can reactivate your subscription anytime via your subscription portal! Simply press the Resume my subscription button. Just a heads up: when you resume your subscription, an order will be placed and you will be charged right away for the ...
When do subscription payments renew?
Subscriptions renew one month from the date you signed up. You can always change the date via your subscription portal. Your portal will show you your next renewal date. You can scroll down and adjust this by pressing Reschedule. Select the new date. ...
Can I switch packs if I have an existing subscription?
US Customers If you have a classic subscription such as the Designer or Studio subscription, you can switch this via your personal customer portal. Note: you cannot swap to a My Curated subscription. This is because the sheets and pack size are ...
Can I pause or cancel my subscription? What are my options?
Subscription packs can be altered, updated or removed as needed. Any new changes will reflect our current pricing structures. Skipping your subscription - You can skip your upcoming subscription and your subscription will automatically resume the ...
Can you tell me about the different subscription pack options?
There are two styles of subscription options: 1. Curated by us, for you! These are the classic sticker subscription packs where you'll be sent new arrivals each month that we select for you. There are two options for these set and forget style ...