My order has arrived however there are items damaged or missing. What are the next steps?
You must provide photos of the item to be eligible for a refund, replacement or credit note. Submissions without photos will not be considered for a refund, replacement or credit note.
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If my order hasn't arrived yet what are the next steps?
US orders: All orders sent within the US are sent with tracking. When you place an order you will receive an email confirmation. In your confirmation email is a ‘View your order’ button. Clicking on this link will take you directly to your order on ...
When will I receive my order?
For US orders: All orders are sent with tracking. To check your order status, please visit your customer account and navigate to orders page. For Australian orders: All shipments are sent untracked via Australia Post. Due to current delivery ...
If I change my mind, or the stickers are "not for me" can I return my order?
Yes, we accept change of mind returns. There are just a few conditions to consider when returning your items: Items eligible for return are to have been purchased in the past 30 days. Items should be returned in their original condition. Tracking ...
I gave an incorrect address on my order. What can I do?
If you notice an issue with your delivery address, please get in contact with us as soon as possible as we may be able to update your shipping address before fulfilment. Once an order has been shipped, we will need to wait until the order has ...
When will I receive my subscription pack?
Subscriptions are posted around the 4th of every month. For US orders: All orders are sent with tracking. To check your order status, please visit your customer account and navigate to orders page. For Australian orders: All shipments are sent ...