Orders, Shipping & Delivery
I've ordered products and have been asked to pay import duties and taxes in my province.
Any orders where duty or taxes are required will need to be paid by the customer. Any orders refused by the customer may not get the full refund of the order as we subsides some postage.
Do you pay duties for orders into Canada?
No we don't. Any orders where duty or taxes are required will need to be paid by the customer. Any orders refused by the customer may not get the full refund of the order as we subsides some postage.
Do you ship to Canada?
We happily ship to Canada ! Please note that any customs duties or import taxes are not covered by Moonbow and may be charged by your country’s customs office upon delivery.
Why does my bank statement lists a foreign transaction fee with my order?
Both Australian and US customers place orders through localized pricing. This means if you are shopping from the United States, your order will be displayed and processed in USD, so you won’t see foreign currency conversions at checkout. However, ...
I gave an incorrect address on my order. What can I do?
If you notice an issue with your delivery address, please get in contact with us as soon as possible as we may be able to update your shipping address before fulfilment. Once an order has been shipped, we will need to wait until the order has ...
When will I receive my order?
For US orders: All orders are sent with tracking. To check your order status, please visit your customer account and navigate to orders page. For Australian orders: All shipments are sent untracked via Australia Post. Due to current delivery ...
If my order hasn't arrived yet what are the next steps?
US orders: All orders sent within the US are sent with tracking. When you place an order you will receive an email confirmation. In your confirmation email is a ‘View your order’ button. Clicking on this link will take you directly to your order on ...