Orders, Shipping & Delivery
USPS states my order was delivered, but I don’t have it. What should I do?
We are so sorry, and can understand you would love to receive your order! USPS has had intermittent issues lately where packages are marked “delivered” before they actually arrive. In most cases they do turn up, sometimes up to two weeks later. ...
How long will my international order take to arrive?
International orders are sent with standard untracked postage, so they may take longer to arrive. Please allow up to 21 business days for your order to arrive once it has shipped. Occasionally international mail takes a little longer, especially ...
A Note About International Pricing
Our website uses pricing that adjusts based on current currency exchange rates. If you’re shopping in a currency other than USD, the price you see may change as exchange rates change. This means the price of a sticker sheet or subscription may be ...
Why can the price or currency be different when I’m shopping?
If you’re shopping in a currency other than USD, the currency or pricing shown on our website can sometimes change as you move between different pages or parts of the site. Before completing your purchase, please check that the website is displaying ...
Do you offer discounts for teachers, military, or healthcare professionals?
Yes! We’re proud to offer 10% off subscriptions and online purchases as a thank you to: Teachers and educators Military personnel and veterans Clinically registered and licensed healthcare professionals To apply for your discount, please email ...
Will I have to pay import duties or taxes on my order?
Depending on where you live, your order may be subject to import duties, taxes, or customs fees when it enters your country. Any duties, taxes, or customs fees charged by your local customs authority are the responsibility of the customer, and these ...
Do you ship internationally?
Yes! We ship our sticker subscriptions and products to customers around the world. ? Shipping availability and delivery times vary depending on your location. You can see the available shipping options and costs for your country at checkout. Please ...
Why does my statement show a foreign transaction fee for my order?
Moonbow Creative Co. began in Australia and now ships worldwide. While your order is processed through our localized Shopify stores and displayed in your local currency (for example, USD for customers in the United States), our primary merchant ...
I entered the wrong shipping address. What should I do?
If you've entered an incorrect shipping address, please contact us as soon as possible. If your order has not yet been fulfilled, we may be able to update the address before it ships. If your order has already shipped, we're unable to change the ...
When will I receive my order?
Delivery times vary depending on your location and shipping method. US orders US orders are sent with tracking and are usually delivered within 1 week of shipping. You can check your order status and tracking information by logging into your customer ...
My order hasn't arrived. What should I do?
If your order hasn't arrived within the expected delivery timeframe, the first step is to check your order status and tracking information, if tracking was included with your shipping method. US orders US orders are sent with tracking. You can check ...
How can I view my orders?
Select the Membership icon in the top right corner of our website. This will take you directly to your account, where Orders is the first option in the menu. Select Orders to view your current and previous orders. For subscription customers, you can ...